Tree Surgeons Honoroak Service Terms and Conditions

These Tree Surgeons Honoroak Service Terms and Conditions set out the basis on which tree surgery services are provided to domestic and commercial customers. By requesting a quotation, confirming a booking, or allowing work to begin, you agree to these terms. They are intended to clarify the booking process, payment arrangements, cancellations, responsibilities, waste handling, liability, and the law that applies to our services. These terms form part of the agreement between the customer and Tree Surgeons Honoroak and should be read carefully before any work is scheduled.

For the purposes of these terms, the words “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person or business receiving the work. These terms apply to all tree surgeon services, including pruning, crown reduction, hedge work, stump grinding, tree removal, site clearance, and related arboricultural tasks. If any additional conditions are agreed in writing for a specific job, those conditions will sit alongside these terms unless they conflict, in which case the written agreement for that job will take priority.

By proceeding with a booking, you confirm that you are authorised to request the work on the relevant property and that you have provided accurate information about access, hazards, ownership, permissions, and the condition of the trees or surrounding area. If you are acting on behalf of a landlord, managing agent, business, or other third party, you confirm that you have the necessary authority to enter into the agreement. Any material change to the property, tree condition, or access arrangements must be disclosed as soon as reasonably possible.

Booking Process

All bookings for Honoroak tree surgeons services begin with an enquiry and may be followed by an inspection, a quotation, or both. A quotation is usually based on the information provided by you and may be subject to change if the site conditions differ from those described. Estimates are not binding until accepted by both parties and confirmed in writing. We may decline to provide services where the work is unsafe, outside our capabilities, requires specialist permissions not in place, or cannot be completed on reasonable terms.

When you accept a quotation, you are entering into a contract for the work described in that quotation and these terms. Acceptance may be by email, text message, written confirmation, or any other clear instruction to proceed. You are responsible for ensuring the scope of work is correct before confirmation. If you later request additional work, changed specifications, or extra remedial services, we may issue an updated quote or charge an agreed variation. Any variation that increases time, labour, equipment, or disposal requirements may result in extra costs.

We aim to schedule work on a mutually convenient date, but all dates are subject to weather, staff availability, plant availability, access limitations, and other operational factors. Tree surgery is often affected by conditions that cannot be fully controlled in advance. We may therefore need to postpone, reschedule, or adjust the order in which jobs are completed. Where possible, we will give reasonable notice. The customer agrees that such changes do not, in themselves, amount to a breach of contract.

Access, Permissions, and Site Conditions

You must ensure that the site is accessible on the agreed date and that any required permissions, consents, or notices have been obtained before work begins. This may include permission from a landlord, managing agent, neighbour, local authority, utility provider, or tree preservation authority, where relevant. Unless expressly agreed otherwise, it is your responsibility to confirm that the work may lawfully proceed. If we discover that permissions are missing or access is unsafe, we may suspend or cancel the job and charge for wasted time, call-out, or preparatory costs.

Payments

Payment terms will be set out in the quotation or invoice. Unless otherwise stated, payment is due in full upon completion of the work and receipt of the invoice. For larger projects, phased payments, deposits, or staged invoices may be required before commencement or at key milestones. We reserve the right to request a deposit to secure dates, cover materials, or reserve plant and labour. Any deposit amount will be stated clearly before you confirm the booking.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quoted prices are based on the information available at the time of estimate and may change if the job becomes more complex, if hidden risks are discovered, or if the scope is altered by the customer. If the site conditions require additional time, machinery, traffic management, or specialist disposal, we will inform you where reasonably practicable before incurring those costs. Invoices must be paid by the due date stated on the invoice.

If payment is not made on time, we may charge statutory interest and reasonable recovery costs in accordance with applicable law. We may also suspend further work, withhold completion certificates or documentation until payment is received, and recover any expenses caused by late payment. Any discounts, promotional rates, or special offers are valid only if stated in writing and may be withdrawn if the terms of the offer are not met. Non-payment does not transfer ownership of any removed timber, timber products, or waste retained by us pending settlement, where lawful to do so.

Cancellation and Rescheduling

If you need to cancel or change a booking, you must notify us as soon as possible. Cancellations made with sufficient notice may not incur a charge, depending on the work reserved and any costs already incurred. However, if we have already allocated staff, machinery, hire equipment, permits, or waste arrangements specifically for your job, we may charge a reasonable cancellation fee to recover losses. The fee will reflect the time and expense committed to the booking.

Where the customer cancels at short notice, or where access is unavailable on arrival, we may charge for wasted travel time, labour, fuel, parking, vehicle loading, or any third-party costs incurred. If adverse weather or unsafe conditions make the work unsuitable, we may reschedule without liability for resulting delay. We may also reschedule where the job cannot safely proceed due to obstructions, hidden hazards, or a lack of the agreed permissions. In such cases, any deposit may be retained or applied against the rearranged work, depending on the circumstances.

Liability and Customer Responsibilities

We will carry out all work with reasonable care and skill and in accordance with generally accepted arboricultural practice. However, tree surgery involves natural materials, changing site conditions, and inherent risks. To the fullest extent permitted by law, we do not accept liability for indirect loss, loss of profit, loss of business, loss of amenity, or consequential loss arising from the provision of services. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Before work starts, you must tell us about any known risks, including underground services, overhead cables, weak structures, protected species, unstable ground, hidden obstacles, infestations, contamination, or hazardous materials. You must also remove or protect items that could be damaged by debris, vibration, dust, machinery, or falling timber. While we take reasonable precautions, you remain responsible for securing valuables, vehicles, garden furniture, ornaments, and other property unless we have agreed specific protective measures in writing. Any failure to disclose relevant risks may reduce or remove our responsibility for resulting damage.

Tree surgery can sometimes reveal latent defects, decay, fungal activity, cavities, or structural instability that were not apparent before work began. Where such issues are discovered, we may need to stop, alter, or limit the work for safety reasons. We will act reasonably and may recommend additional measures, but we are not responsible for pre-existing defects or for changes in the tree's appearance or condition that are a natural consequence of the agreed work. Customers should understand that trees are living organisms and results may vary depending on species, season, and health.

Damage, Delay, and Force Majeure

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including extreme weather, accidents, equipment breakdown, transport disruption, fire, illness, civil unrest, supply shortages, or restrictions imposed by authorities. If such an event occurs, we will try to resume work as soon as reasonably possible. We will not be liable for any additional costs or losses caused by these events, except where required by law.

Waste Regulations and Site Clean-Up

All waste arising from tree surgery services, including branches, wood chips, stumps, foliage, logs, and related green waste, will be handled in accordance with applicable waste regulations. We will transport, store, transfer, and dispose of waste lawfully and only use appropriate facilities or permitted outlets. Where waste is removed by us, the customer agrees that it becomes our responsibility to manage in line with environmental and waste law, unless otherwise stated in the quotation. Some materials may be retained for processing, reuse, biomass, or recycling where lawful and appropriate.

If the customer wishes to keep timber, chip, or arisings on site, this must be agreed in advance. Any such arrangement is at the customer’s risk once left on site, and the customer is responsible for storage, movement, and later disposal unless we expressly agree otherwise. We may leave wood chips, sawdust, stump grindings, or timber in positions that are practical for the work unless the quotation states a full removal service. It is the customer’s responsibility to confirm whether the quotation includes clearance, loading, sweeping, or final tidy-up.

We will make reasonable efforts to leave the site tidy, but tree work is inherently messy and complete cleanliness cannot always be guaranteed. Leaves, fine dust, bark, small twigs, and minor staining may remain after completion. If special clean-up standards are needed, these must be agreed before the work starts. Any waste transfer notes, duty of care records, or related documentation will be completed where required by law or by the nature of the work. We may also require the customer to cooperate with access or segregation of waste streams if necessary for lawful disposal.

Ownership and Removed Materials

Unless the quotation or contract states otherwise, timber and waste removed from the site may be retained, recycled, or disposed of by us. If the customer wants felled timber, logs, or chip to remain on site, that must be made clear before completion. Once removed from site, materials are not normally returned. If we agree to leave materials on site, you accept all responsibilities associated with their storage and subsequent use, including the risk of decay, pests, movement, staining, and trip hazards.

General Terms

If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. We may update these terms from time to time, but the version in force at the date of booking will normally apply to that job unless the parties agree otherwise in writing. No variation is effective unless confirmed by an authorised representative of the service provider.

These terms are intended to create a fair and practical framework for tree surgeon services without overcomplicating the agreement. They apply alongside any written quotation, schedule of work, or invoice notes. In the event of a conflict between a quotation and these terms, the quotation will prevail to the extent of the inconsistency, but only for the specific item or issue in question. All other provisions will remain unchanged. Customers are encouraged to read the full terms carefully before confirming any booking.

Governing Law
These terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or connected with these terms, except where mandatory law provides otherwise. By booking Honoroak tree surgery services, you acknowledge that you have read, understood, and agreed to these conditions.